[Resolved] Airtel — Mishandling complaints | |||
I filed the complaint Number OT[protected]. It has been suo moto closed at customer care level without informing me the outcome. In view of substandard service I was forced to close the connection and gave the details of the person who handled it. The complaint has been closed without telling me who will refund the cost of the dongle which was one of the issues raised in the complaint. Now further complaints cannot be filed as the complaints page continues to reject submission of the complaing repeatedly giving the message that the authentication code in the black box is incorrect. I have taken screen shots to show how Airtel harass customers and waste their time.. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
This is with reference to Airtel complaint Number OT[protected].
No action taken as yet.
I was asked to provide the account number. As the ervice was not started and no such number was communicated to me, why this information has been asked, is not clear.
The SIM number for 4G, [protected], was informed by the Airtel executive, Mr. Anant, (mobile [protected]).
I have obtained a different service provider mobile connection [protected] and I can be contacted on this number, if required.
No action taken as yet.
I was asked to provide the account number. As the ervice was not started and no such number was communicated to me, why this information has been asked, is not clear.
The SIM number for 4G, [protected], was informed by the Airtel executive, Mr. Anant, (mobile [protected]).
I have obtained a different service provider mobile connection [protected] and I can be contacted on this number, if required.
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This is with reference to your post dated 27 June 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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