Airtel — misleading messages and incomplete information

Address:

Thane, Maharashtra, 421202

On[protected] at 3:25 pm i received a pre-recorded call from airtel stating that the remaining validity of my previous recharge is 2 days. Again on[protected] at 1:59 pm i received a sms stating that the remaining validity of my previous recharge is 1 day and also i received a pre-recorded call from airtel stating the same. Whereas, my pack had already expired on[protected]. And because of these misleading messages from airtel i lost my balance owing to calls and internet. And also i had no means of knowing when the validity of my recharge is ending because no information about it was provided on the my airtel app or also on *123#. I would like my balance to be refunded at the earliest and the my airtel app made a little more user-friendly.