[Resolved]  Airtel — Misleading Messages from Airtel

Address:

Hyderabad, Andhra Pradesh

This is in regards to the bill of my mobile number: [protected] for the period – 17th April – 16th May, 2015. I have received a bill of amount INR 1460.54, when I checked my bill I see that there are Internet charges of INR 900 (4784.10 – 3884.10) levied. During this period I have received a message about the Internet usage closing my available limit, After this I have send a message to ‘51619 – ACTIVE Data 250’ (Received from Airtel) to activate additional 1GB of data also I have received a confirmation from Airtel about the activation. When I have already subscribed a 250 IGB data plan how can I be charged for additional usage. This kind of service is not being expected from Airtel I also need an explanation for the message that you sent to the customers, if there is a difference in the Getting Internet services activated and smart bytes why was it not communicated in the alerts that you sent to the customer, by this at least customer will be aware about the action that they have to take. Be very clear with the communication that you sent to the customers your mistakes are leading a loss to the customers and goodwill of the company.