[Resolved]  Airtel — Miss selling of Plan and Pathetic customer service

I have a Airtel number which is running from last 5 years (Approx). I use to have a corporate plan, which later on I discontinued and took a plan which is Rs.2099 rental which covers 12000min Local +national+Roaming, 2000 Local + National SMS and 10GB data usage.. Now after a year I suddenly called the customer care and tried to check the why I am charged a higher Bill though I have not exhausted my limit.. They say that your local and national calls are free but You will be charged on CUG (Local) numbers... and I am being charged for the same for the whole year now.. Can any one make me understand now what kind of Rubbish services are this... and I called customer care (Which is so called Platinum customer care).. A guy name shanawaz answered my call and disconnected after putting me on hold for 6 minutes when I asked him to transfer my call to Supervisor... next time I called I somehow got a supervisor (Nitesh) after waiting for 6 minutes now this supervisor is not ready to take the responsibility of miss selling.. this guy is practically very rude... And I asked for a TL or A manager to speak to but he did not transfer the call and he simply refused by saying that they all are busy on other calls.. I waited for completely an hour but no body came to attend me.. I do have the complete recording saved with me... After paying a Monthly Bill of Rs 3000 this is what I am getting a kind of pathetic services I am getting. My Number is [protected] email Id tilak.[protected]@gmail.com