Address: | New Delhi, Delhi, 110075 | Website: | www.airtel.in |
Airtel has a my airtel app through which i manage my primary number registered with airtel as well as 4 other connections for my family. Today i tried to recharge my daughter's mobile number. I tapped her number on app. Then on a/c balance. So far, things were ok. Then i clicked on 'best offers for you' link below a/c status. I was taken to some offers. I chose rs 399 recharge for 84 days. Airtel accepted my payment but against my primary number.
No warning was given during recharge that i had been diverted from my selected account to my primary account midway. I had recharged pr account with rs 399 a few days back but app accepted this new identical plan payment as well.
I have tried to complain to airtel for refund but i am unable to reach the right menu through ivr. Ivr system disconnects me without letting me register my complaint. No option for human contact.
Airtel app used to have a link for reporting a problem but that has been replaced only by only an faq section. Airtel used to have a designated email address for complaints but even that has been terminated by them. Emails to that address bounce back now. Through website also i cannot register complaint.
I was able to google a link for online complaints to airtel and registered a complaint several times - pr02200477, pr[protected], pr[protected] etc. I get an acknowledgement that someone shall contact me within 2 hours but no one calls.
In a nutshell, airtel has made it impossible for me to get in touch with them. And i have 5 connections including broadband. But they don't care.
This is not the first time i have lost money because of their app. It has happened earlier (There was no wallet authentication unlike before - i clicked on wallet as my chosen payment and i was straight away taken to thank you page without asking for pin).
If i don't get a resolution this time in 24 hours, i am going to port all my connections to vodafone and jio. There seems to be no sense in staying with a telecom provider who cuts you off and does not want to listen to anything you have to say. Was this information helpful? |
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