[Resolved]  Airtel Mobile — airtel money transaction not completed

Address:

Hyderabad, Andhra Pradesh

I was an airtel costumer. i have anaccount created for airtel money services.My mobile number for airtel money is [protected] . I have transacted an amount of Rs 3000 /-. From airtel money to my personal bank account on 28th January . the money was not credited . Airtel department shows irresponsible gesture on this issue . below are bank details Name : lokineni sai Krishna Bank : ICICI Account no:[protected] I haven't received the amount to my account till February 16th 2014. I have contacted the costumer care but haven't got any response. My transaction ID for airtel money is[protected]. Costumer care said they are looking into the issue.hoping the issue will be resolved .Later I have applied for number portability. I haven't got money then also. So on 11th February 2014 I have escalated the issue with the help of costumer care. On 11th they processed my portability with out any prior SMS or call confirmation . Now as my number is not airtel they were not replying. This is not fair. So please look into the issue and resolve it. Even I have balance in my airtel money .please make sure that both the transaction amount of 3000/- and balance of 248 /- is credited back to my bank account or to my credit card from where I have loaded the money. its today feb 21 and till date they were not responding to my emails, calls .they were trying to loot amount of[protected] + 35+ 248) .I have reached all the airtel office but was, they were not responding well. i would like ti initiate a case on airtel network ( Airtel money department )to get this amount i have wasted my 28 days of time and fuel expenses. please file a case against them in voilating the rules to safegaurd public interest. even i want a fine to be imposed on them so that they would be carefull in case of other costumers. please look into the issue.