[Resolved] Airtel — Mobile calling | |||||
Hello, I have been an airtel customer for quite a lot of years. But recently i shifted to another service provider. Soon after submitting the 'porting' request, i got number of calls from airtel customer care, where i was literally interrogated (Seriously grilled with harsh questions and even more harsh tone of voice) by the representatives. After finally telling them all the time they called they ported my number. But after porting, i found out that none of the airtel mobile numbers are able to call me. I ask my friends and relatives who had airtel mobile number, to give me a call, but it always said that "this number is not valid" (Yeh number vaidh nai hai). I called up my new service provider to solve this, but they said that this is not in their hands and i need to contact airtel for this. What i really want is the following : (1) clear the blockage by airtel. Let all airtel numbers be able to call on my mobile. (2) an apology in written (Email) by the airtel management for the insult by the representatives. (3) a compensation for the trouble caused. Was this information helpful? | |||||
Aug 27, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 13, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 13 July 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 27, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 13 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 4 Comments | |||||
Comments
I don't have an account number although I will provide you with my number with which this has happenned. I will e-mail you the same.
Reply
There has not been any update on this yet.
Can you provide me with the updates here ? I am missing out on important interview calls. This is serious business, please deal with it seriously.
I have mailed you twice Akansha. Please provide with the solution?
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