Airtel — mobile connection no.[protected]

Premarajan m
E-2/5, nisarg co-op. Hsg. Soc., sector 48a, nerul (W), navi mumbai 400706
(M) [protected]/[protected]
E-mail: [protected]@hotmail.com

3rd april 2018

The nodal officer
Bharti airtel limited
7th floor, interface bldg no -7
Mindspace, link road
Malad (W), mumbai – 400064
Maharashtra
Fax:[protected]
(M) [protected]
E-mail: nodalofficer. [protected]@in. Airtel.com

Sir,

Sub: airtel connections – nos. [protected], [protected] and [protected].

The above postpaid numbers of airtel are registered in my name and are being used by my wife and children. Out of the three, two connections were ported to airtel as the earlier service provider was indifferent to the complaints/requests made by me.

I have decided to convert the postpaid plan to that of prepaid for [protected] and accordingly visited your gallery at sector 15, belapur, navi mumbai on 22/03/2018. The experience at your gallery was not at all worth mentioning. One of your executive/staff was shouting to a customer, who visited the gallery with some problems.

After waiting for some time, i could meet mr. Justine (Airtel friend justine as he is fondly described by airtel). It was a lengthy procedure to make the request. Though i am already a customer since many years, i had to fill the forms and submit photograph. I had to spend about 45 minutes for making a small request. I feel porting to some other service provider is easier than changing from postpaid to prepaid. I had reached the gallery about 3.00 pm. You can verify the fact from the cctv footage available at the gallery.

After providing aadhar copy, i requested mr. Justine to link the same to my numbers. He told me that only after converting from postpaid to prepaid only linking of aadhar can be done and for that i will have to visit the gallery again. On my request to link aadhar to my another number, [protected], though he tried, the same was not possible for the reason best known to him. I had also paid bill of rs.230 on pro-rata basis for conversion from postpaid to prepaid.

Overall i had a very bad experience. It proves that airtel is not changing for good. I had an occasion to make similar complaints in the past, to be precise in february 2015 after visiting your gallery at vashi.

After completing the formalities at the gallery at sector 15, belapur, navi mumbai, i was provided with a fresh sim card with instructions to replace with the existing sim card within the next 3-4 days, when the new sim card will work as pre-paid.

Now, even after 10 days, the conversion from postpaid to prepaid has not been taken place. I wonder when the airtel people will consider my request and do the needful.

I hope, at your level, action will be taken and my request will be acceded to. Further, i hope to receive a proper response as to why my request has not been considered till now.

In case of telephonic contact, please call me on [protected] or [protected] as the subject number is used by my daughter.

Thanking you,

Yours faithfully,

Premarajan m