[Resolved] Airtel — Mobile connectivity issues

srujan

from Delhi, Delhi

Address:	500085
Website:	airtel.in

We are following up with Airtel from last 2 years to rectify the network issues that we are facing at home. Everytime, network team member visits the flat, accept that there is a network connectivity issue and told that they'll resolve soon. 2 years has passed and no resolution was given. Not even they tried to install some boosters as a stop gap arrangement. I am asking for a network escalation team details and they hesitate to share it. Everymonth, without fail, we need to pay but they are leaset bothered to provide basic network connectivity. Need assistance on how to proceed.

Flat #1505, Tower 12, Prajay Megapolis, Survey #78, Phase IX, KPHB, Hyderabad 500085

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Aug 31, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 4 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 15, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 4 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 15, 2017

Updated by srujan My bad. That's the problem and no one couldn't able to reach me. Can you let me know at what time you try to reach me? I never get any missed SMS and I use to reach back if I missed any.

You can reach me @ [protected]/[protected]