Airtel — mobile no.[protected] deactivated

Address:600040

From: vincent gerard
Y-23, flat a2,
Thirubhuvanam apts
5th avenue, anna nagar
Chennai 600 040

Tel:[protected] c/o. Mrs. Amala gerard

To: the senior manager
Airtel bangalore.

Sub: request to activate / reassign my mobile no. [protected].

Sir

I had been to canada and the u. S. For about five months. There was no airtel service during this period.

On my return, to my great surprise, i discovered that there is no service.

On checking with airtel office at anna nagar, i was told that it got deactivated and nothing can be done and was advised to check with h. O. At santhome. On 05-02-18 at santhome h. O. I was told that as the deactivation was not reported within 15days i had lost that no. When discussed about the next step, i was told that my no. Would have gone to the bangalore marketing office.

I now request your good selves to assign my no. [protected] to me please.

Reasons to assign [protected]:
1) it is needless to say the immense inconvenience it is creating to me and to my contact persons.
2) all my financial institutions and government departments have this no.
3) i did not receive any notifications from airtel saying that my no. Is deactivated. Had i known it i would have taken the necessary action.
4) i have been your faithful customer for a long period of time. You can check the opening date and the amount of money i had spent as an individual.
5) despite attractive offers from reliance jio free offers... Etc i never switched to other vendors. I had been a faithful customer to you.
6) how can you be so blunt and so rude saying, i did not report the deactivation when i had no chance of knowing it.
7) considering the fact that i was abroad (From 20-8-17 to[protected] and i was not aware of the deactivation and i that i received no notifications from airtel... I request you to be kind enough to assign my no.[protected].

Thanking you

Vincent gerard
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I upgraded my airtel sim from 3G to 4G on 29/10/2017. but i am not able to send or receive text message from that date.
i have already made complaint to customer care (two times) and mailed also to nodal officer. still problem persists.

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