[Resolved] Airtel — Mobile phone and network services | |||||
I had made the payment after my mobile services got barred due to non-payment but after that also Airtel didn't resumed the services complete day and their customer care number 121 was kept continuously busy throughout the day. Next day, I emailed them to resume the services, the reply was quite surprising as they were trying to contact me and wrote "unforunately, you didn't respond to us and couldn't connect you" Such foolish people, without checking they made a call to temporary suspended number. It took almost half day to struggle with such people via email as my number was off due to no network. Then i made a call to 121 through other Airtel number, where I've been told initially that services are barred sue to non-payment whereas on the other hand, I had already received an email confirmation about my bill payment being credited. Then it took several minutes to respond to me as the call was on hold, they told me to switch off/on mobile to get the network which didn't work out that time. My grievance is about their pathetic services and poor signals to which they keep on making fool of people. Was this information helpful? | |||||
Nov 25, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Oct 21, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 20 October 2016 We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 25, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 20 October 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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