Airtel — Mobile phone -insufficiency in service

Address:

Ramanium Dwaraka Apts AH-269 2nd Block 4-D 8th Main Road Sha

Sir,

Greetings,
I am Dr V.K.Ravichandran from Chennai and now camping in Sri Lanka.

On 20th Nov 2023, an international pack worth INR 899 was put in my account and I have used it for only one international call to Chennai. After that, I could not use it because of the SIM problem and my iOS Apple phone showed NO SIM and the SIM is not being recognised by my handset. I have also tried my Airtel SIM with another handset again the same NO SIM signal is showing. Also, there is no proper after-service in Airtel @ Sri Lanka for the Indian SIM. I could not use the international call amount because of your insufficiency in service. It is also not possible to use the amount within the validity periods as I could not provided SIM by your Sri Lanka Airtel office. So, I'd like to enquire about this with your higher officials and reimburse the amount to my Airtel account otherwise I will seek justice through the ombudsman or the judiciary.

I request You kindly reimburse the amount to my Airtel Thanks App.