[Resolved]  Airtel — Money deduction from main account balance

Address:

Lucknow, Uttar Pradesh

Dear Sir, I use airtel service (mobile no. [protected]) for mobile communication and for 3G data. On 9th of march, I had around 220 rs in my mobile main balance and around 44 MB data for 3G internet. But, within 10 minutes, My account balance came down to 0.79 rs and had 44 MB data for 3G. They deducted internet charges from my main balance while I had 44 MBs left in my account. I had filed a complaint to customer care. Its number is CBDMO[protected]. At first glance, customer care assured me to return the money by 10th of march. but today I got a call from customer care saying that your money from the main account has been deducted for internet uses. Today on 10th march, i still have 16 MBs (FOR PROOF A PHOTO IS UPLOADED) in my account for internet uses, and they deducted internet charges from my main balance yesterday. Sir, they should not cut internet charges from my main account until i have internet data in my account. It is clearly written in their policies that main account balance will be used only after main internet balance is zero. Sir, these companies cheat the consumer like that. Only Indian law can stop them doing this. Please help me to get my balance. I have wasted more money and time to call customer care. Please fine charges to these companies so that they could not repeat and cheat the customer. Applicant Sandeep Kumar Bansal Mobile No. [protected] Lucknow