[Resolved] Airtel — Money forfeited for broadband, no connection provided

swamita srivastava

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400060
Website:	www.airtel.com

Airtel executives took Rs 2000 from me on 3 May 2016 for, since then I have been chasing them to setup the connection, they never turned up. Then I asked them to return my money as I couldn't wait more and got another connection, now I am chasing them to return my money. Every day their executives Mr. Ashish Dubey and Mr. Prakash Tiwari tell me it will be done next day and now they have stopped receiving my calls. I filed a complain with Airtel on 21 May 2016, they said the complaint will be resolved in 2 hours. No one reached out to me till now and the status of the complain now shows up as "closed" on their website. Reference number of complain is LB[protected].

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Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 24, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 22 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 02, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 22 May 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd