Airtel — money got debited but no recharge done

Dear team,

This is about one transaction which got failed on november 20th, 2017 while i was trying to do a recharge of rupees 549 to my airtel number [protected].

Since the transaction got failed, i can expect that the recharge did not reflect to my number but the worst part was the fact that the money got debited from my sbi account as well.

Though i got the same recharge done on the same day via some third party vendor which was successful but still 549 rs. Have not been reflecting back in account which was initiated from my end and till today i have no information about the refund if it will be transferred back to my account or not.

So request you to kindly look into the issue and initiate the refund of the balance either in my airtel wallet or my sbi account number from where the transaction was initiated.

Hoping for a response.

Please let me know if any information is needed from my end.

Thank you.
Regards
Vikas guleria