Airtel — money is blocked in airtel wallet

Website:

www.airtel.in/bank

I am suffering from this issue from the last 40 days. No customer care support is there. Every time executive said to transfer my call to senior and then everytime (More than 20 times) my call disconnected.

I have also generated the request: case id is 822037

At the time of opening the wallet i have entered the name abhishek t and dob 1-1-1990 as there was no verification required.
I don't have any document having name abhishek t as my name is abhishek tripathi so i am having the documents named abhishek tripathi and dob[protected].
I have also visited airtel store to convert it to saving account but unfortunately it fails as they were adding 100 rs and then 10 rs. But there are already 19998 rs.in my account so it's more than wallet limit of rs 20000. It's giving error of exceeded amount. So not able to convert it to saving account however the wallet is linked with aadhar card