Airtel — money taken for porting but not done also no refund of money yet

Address:

Mumbai City, Maharashtra, 400058

I had requested for my number [protected] porting to airtel via online... An agent called me regarding the same, asked me to send a message for port out to my service provider n den send another agent at home for document verification on the 04/10/2019... After the agent checked my documents he clicked my photo on his mobile n gave me a sim card, asked me to pay 499/- towards it and 99/- towards convenience charges said once my current service provider disconnects my sim i can start using my new airtel sim... However nothing happens for 20 days n when i tried calling the agents back they coudnt provide me with any resolution so then i went to an airtel gallery where the gallery people called these so called 3rd party agents (I came to know of this later) and told them to sort the matter... I asked for my refund n said im not interested in porting now... Its 05th november and im getting all sorts of vague answers but not my refund hence i had to complain to consumer department.