Airtel Mumbai — Plan change not happening for more than 28 hours

Address:	Mumbai City, Maharashtra
Website:	www.airtel.co.in

Dear Sir, i wanted to change the bill plan on my number [protected], post giving the request, my data services got disconnected, and every time i am connecting to the call centre, no body is aware of any thing, and every body is giving me the time of 8hours of resolution, since yesterday, that is 3rd of march. when my husband wanted to speak to some senior in the call centre, no senior came to talk, every body kept on saying conveying the message that it will take 6hours.
on insistence the TC told that it available TL is some Ramayia and Supervisor is Deepak Soni.

If this is the standard of service @ Airtel where plan change request takes that much of time and more shockingly nobody in the system coming ahead and trying to resolve and talk on the issue.

Sir, i am writting you this mail in hope, that now with your intervention only this problem can be solved.