[Resolved]  Airtel — my AIRTEL Application is very unfriendly for sending Service Requests

Address:

Chennai, Tamil Nadu

I am using micromax116 Canvas HD phone and my Airtel app therein. It is next to impossible to submit a service request through the application for the following reason. Once choosing the SR option the user gets a screen of three items viz., mail id, subject and description. Once I fill up the first email id column and go to subject box the SUBMIT CANCEL buttons vanishes and gets overlapped by the keyboard. Though a touch phone the screen could not be scrolled up eilther to get these buttons back. After filing up the service request or complaint the position is the same an id could not get those buttons. After repeated trials when the user goes to 1st column of email id again these buttons appear. Thanking God for helping if you press SUBMIT with fond hopes after few seconds there is STOCK REPLY Display ' we are unable to process your request please try after some time. please restart the app' with OK button thus making your hope short lived. What happens to the patient effort of typing all the text in the description box. There should be a provision to atleast save and reload as part of the application as such loading failures happens all the time. The officers in charge of customer service SHOULD PERSONALLY USE THE APP and get satisfied and then only launch the same as taling to Service Executive is equally troublesome effort mostly unsuccessful despite patiently hearing all the schemes though you have to choose No1 you can do it only after hearing all the details whereas in many IVRS APPs the number input is soon recognised and menu moves as per selection. WHY THIS PUNISHMENT FOR USERS - FOR Having chosen to AIRTEL Customer????????