[Resolved]  Airtel — My airtel bill exceeds the double time credit limit

Address:

600090

I am an Airtel post paid customer for long time and I have been loyal customer as I have paid all my bills sometimes (more than once) even in advance. I been availing International Roaming with Airtel from 2013 due to my occasional visits outside India and coverage is astonishing. I use this IR feature to mainly receiving missed calls and message from my family.

I never faced any issues with this IR feature until recently when Airtel has revised their IR plan to 149 from 99. This price revision was not smooth as I was initially given an intimation saying that my IR will be deactivated in a week time which happened in January 2016. So I have to ask for a new IR feature at new price, which was still fine with me.

However I was shocked a month later to see my bill had Rs 8000/- due to international data roaming. I couldn't understand as it was a surprise for me to see such a whopping charge on my bill.

On enquiry they told me that, my mobile internet was ON while I landed UK on Feb 29th and it has downloaded 9.29 MB data which was charged at the rate of 7 Rs per 10KB. Later Airtel have suspended my data service which came late to protect me before I become DIWALA.

Even though I had several email and then telephonic conversations, Airtel couldnt resolve my complaint. But they persisted in saying we can't do anything, rather I should have read the email which they have sent to me on January month. Credit limit is not for data service, should I have been careful with my mobile usage.

Following are the complaints which I have to Airtel, which was not answer properly:
1) Why was my international data roaming left active?
2) Why did you didnt stop my data service when I was going above the credit limit of Rs 3600?
3) Why my Bill says 4MB usage but charges is equal to 9.29 MB?

Please help.