[Resolved]  Airtel — My experience to your company is horrible, disgusting, pitiable and pathetic.

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201306

Dear airtel team & mr. Ceo,

I am writing this mail with high level of disappointment & frustrataion to such a big giants of internet service providers, who claims to be the best in their sector. But unfortunately it’s not at all like that.
My experience to your company is horrible, disgusting, pitiable & pathetic.

You have trained your customer care executives so well to humiliate, & irritate the customer to such an extent that customer can go sick.

I have gone mad receiving the repetative phone calls from your customer care service and asking for the solution to my problem again and again. The same has been repeated more than 30-40 times or even more than that.

It’s a torture to me.

I paid the bill for 11th sep - 10th oct on 7th nov 2016 (Amt:1378.86). Please find the attached bank statement (1-nov to as of today) of my account through which i paid the bill. Also nothing has been credited back to my account.

Still your team is regularly calling me and asking me to pay the amount & when i am telling them that i have already paid they are not looking into it & ignoring the same. They are again calling me regarding the same & i am explaining the same thing again and again. But no one is ready to listen.

I used the net services from 11th oct to 10th nov and again a bill was generated for this time period. Okay no issues in this bill. But still the customer care was following up for the same old bill & again i was explaining the same story to them but got no response from the side.

I was about to pay the bill of the tenure 11th oct to 10th nov but my services was barred unnecessarily, as i had already paid the bill, but because it’s not updated at your end i am suffering.

No response from airtel again & over and above they are arguing & humiliating us a customer

After so many repetitive calls & monotonous explanations to airtel team what i got from your side was that my internet services were barred & cherry on top-my bill for the period 11th nov to 10th dec is generated, where i have not used a single bit of your service.

I want solution to this my dear friends & if you cannot resolve the issue please let me know, i will drag this to consumer court.

Thanks & regards:
Shubhav singh
Ref-ff distribution planner
Scm-dept
[protected]