[Resolved]  Airtel — my proof has been stolen by the airtel executive

Address:

Chennai, Tamil Nadu

I am using 2 sim cards from the airtel company. One day I received a call from air el and they said that there is plan in air el in post paid .That plan is very low cost monthly 350 only for 1200mins. I also accepted for that and I used for 2 months and bill from the 1st month 390 2nd month 700 something. So I think to change to prepaid itself. I asked the air el executive who came to collect the bill from me .He asked me the proof and said that he will itself change to prepaid.From that day still my number is not changed to prepaid. From the past I am asking to the customer care. There is no response from them . I did not received any call from the customer care like my proof photo copy is not match with it but when I called and ask that they are saying your does not matched so they are rejected your proof like that but I wont believe this. Still now there is no response for my proof all are calling from the collection department and they are asking about only the money. A girl named LAVANYA she is asking me why you gave the proof to the executive ?? And she is saying that is yours mistake. We are not responsible for that and all. And she asking when your going to pay the bill. And I asked the executive address who collected my proof they are not ready to gave that address are any other details. But now the executive was not in the air el company he left his job there to some other company. I wont pay the bill . YOU CAN HEAR ALL THE CALL RECORDING FROM MY NUMBER I HAS BEEN SPOKED TO THE SENIOR CUSTOMER CARE EXECUTIVE ALSO THEY ARE ALSO NOT GIVING ANY RESPONSE TO ME MY QUESTIONS