Dear Sir,
I karan Manchanda purchased a SIM card (Post Paid Data Card)from Airtel Store, Malviya Nagar, New Delhi on dated 16/17 January. They told me, within 48 Hours, our executive will verify your address & and after ur SIM card would be active than you dial 59059 for te5lephonic verification. Once these process would be done than your SIM card will be activated. But till now my SIM is not activated. In this regard, i contacted so many times to customer care(121) of Airtel but every times i got wrong commitment from them.
Today i got an SMS from Airtel i.e. "we have received your document for ur Airtel Mobile Number-[protected]. confirm ur details by calling 59059 & ur service will be started after that verification.".
i done same things, & verification done accordingly. They told me, "your verification is done. you can start your services after 15 Mins."
After 15 Mins, i insert the SIM([protected]) on phone, i would be surprised, the same initial problem persist. i.e. the message "Invalid SIM Card".
In this regard, again i call to Airtel customer care(121), and again they are helpless, they told me you are not purchase that SIM card from customer care, If the SIM card shows "Invalid SIM" than what we do. You go to that store and ask to them.
My question: Is Customer care sale the SIM Card ? As a customer, i purchased a service from airtel, than these responsibility of airtel. I have no time to talk always Customer care & store without using any services and spend 250 Rs also.
Finally as a customer point of view, they make me fool. Because i purchased the SIM from Airtel store, Malviya Nagar, New Delhi.
Kindly help me. I don't want to use the service of Airtel.I want to refund my deposited amount back & also the compansation of my dificulties & mental trauma.
Pls help me...
With Regards,
Karan Manchanda Was this information helpful? |
This is with reference to your post dated 08 Feb. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33