Airtel — National security breach

Address:

Chennai

Hi,
I got a mail on 18-Dec-2020 saying mobile number [protected] is activated. I mailed Airtel customer care on the same day regarding this and got acknowledgement saying they updated the system.

Again I got another mail on 22-Dec-2020 saying some Airtel product is activated for mobile [protected], I mailed Airtel customer care on the same day regarding this and got acknowledgement saying I have to deactivate in Airtel App. I repeatedly mailed and called their customer care saying, I did not availed any Airtel product and stop sending mail. But I get the same response (I have to deactivate the product which I don't purchase).

This is a security breach and Airtel does not took any action so far. It's like a person can get a Airtel product and he can give any ministers mail Id and they accepts it ! and that's how their system works (Without verifying the mail). Tough I got a OTP mail on 18-Dec from [protected]@airtel.com, I ignored it since I didn't applied any connection.