Airtel — Neither Refund received nor recharge activated

Address:

mumbai

Date of transaction: 2 Feb 2022
Transaction amount: 209
Transaction Id: PH[protected] (Ref images attached for more info)

I have done recharge 2 times of RS.209 @ times first time from APB and 2nd time from Axis Bank.
This was not my mistake. This was the error from the end of APB. Money got debited from APB but they showed the transaction failed "money will be refunded in 10 days"
Then after waiting for 3 hours, iI did a Rs.209 recharge from Axis bank
I waited for 10 days but I didn't received the refund. So, I called APB helpline. And they told me to contact 121.
I called 121 and they told me that your 2nd recharge will be activated once the first one gets over
2nd is expired 4 days ago but still, the recharge is not activated nor I am receiving my refund.