Airtel — Network disconnected in 3G mode

Address:

Thiruvananthapuram, Kerala

I have recently migrated to Airtel Prepaid Mobile and have severe connectivity issues, due to which i have to remain totally disconnected for almost half of my day. I am not receiving network signal when I switch to 3G mode, but 2G mode works fine. The place where I stay has limited 2G coverage but full 3G coverage, which forces me to switch to 3G mode. I faced this issue earlier and the same was resolved after multiple follow up for 2 days. Everything was working fine for more than a month after the issue was resolved first time, and the issue popped up all of a sudden without any intimation. This time also I have contacted the customer care as well as nodal office for a resolution, but they are not able to provide a proper resolution. The response from customer care is as below: I have a 2G plan activated in my mobile and hence I won't be able to use 3G until the 2G balance gets over or the 2G pack expires, even if I do a 3G recharge. This was neither communicated to me at the time of getting the connection nor this information is not displayed in their website. I was able to use 3G even when I had 2G packs enabled on my account, but they stopped it without any intimation (complaint no. COUTL[protected]). The nodal office asked me to do a 3G recharge and give a try, which they are also sure will not solve the issue. Also they will not be refunding the money if it does not solve the problem. This is the first time i am hearing a service provider asking the customer to pay for resolving an issue. Another option was to get a different SIM, which will also not resolve the issue as its not a problem with. I am sure that I can get 2G and 3G together even if I have subscribed to 2G pack, as I was using it for more than a month now. Last time I had to waste almost 2 days of mine talking with customer care to get the issue resolved, this time also I had wasted a day and the issue is not yet resolved.