Airtel — network issue in office premises | |||
I had lodged service req no 77843112 on July17th 2017, regarding the poor network in office premises of my spouse at New India Assurance building, Santacruz West which she has been facing from over 6 months now. There are about 25 other colleagues using Airtel, who are facing the same problem and even submitted signatures to regional Airtel office for resolving the complaint. It came as a rude shock to me when i came to know from customer service executive that complaint had been resolved and the service ticket was closed stating that problem may be with the simcard... This is just unacceptable solution from Airtel since it is clearly evident that there is shortage of tower as verbally agreed by one of technical person who even visited after one month to check the actual status. There was even no network on that guys phone when he was in Bulding premises. I strongly recommend suing the Airtel Company for RS 10Lakhs for causing loss of business and causing mental harassment because of poor netwok in service. We cannot even contact our spouses in case of any emergencies . Deficient and shoddy services of Airtel need to be corrected. Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
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