[Resolved] Airtel — Network issue not been resolved after many complaints

Vamsi Akula

from Bengaluru, Karnataka

Address:	560068
Website:	www.airtel.in

We have been facing signals issue from past 3-4 months and we have bring to your notice many times calling to airtel customer care and lodged the complaint but till now the issue has not been resolved.in reference to one of our mobile number [protected] you can check how many times we have been raised the complaint but in return we only got the message from airtel that our signal issue complaint number so and so has been resolved for our satisfaction but never the issues is being resolved from your network engineers. I have requested to send one of your network engineer to my location to check by himself and confirm the signal strength but no one has been come till now but simply sending message that our issue has been resolved. I am sorry to say that we all are planning to port to some other network if airtel is not rectifying the network issue

Thank you for contacting us. The reference no. For your airtel mobile [protected] is cicpl[protected], registered on 25-jun-2017 12:30. We will update you by 29-jun-17.

Thank you for contacting us. The reference no. For your airtel mobile [protected] is cogcl[protected], registered on 26-jun-2017 12:49. We will update you by 28-jun-17.

Hope we will get proper justification for our complaints

Thanking you
Vamsi
[protected]

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Aug 1, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 26 June 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jun 29, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 26 June 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 01, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 26 June 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd