[Resolved]  Airtel — Network Issue raised with Airtel Services

Address:

Bangalore, Karnataka

I Aravind S have been an Airtel Customer for nearly 10 years. I'm facing AIRTEL network coverage problem in the below given address Flat # D-03 Ranka Aquagreen Aparrments, Harsha Layout, Off Mysore Road, Opp to BMTC Bust depot (Behind Kengeri Lake) Banglaore - 560060 The problem Im facing is that whenever I enter my residence Airtel connectivity is disconnected. That is, Im unable to make or receive calls or SMS. Hence I cannot use my 3G as well. This is happening for the past 1 month I have raised the same with your customer care agents repeatedly where the following service tickets have been raised. Ref#[protected] Raised on 03 Feb 2014 Ref#[protected] Raised on 06 Feb 2014 Ref#[protected] Raised on 12 Feb 2014 Ref#4 - F[protected] - Raised on 20 Feb 2014 An AIRTEL executive visited my residence and confirmed the fact that the ARITEL connectivity is either weak or does not reach when inside the house. Subsequent to that I have received any update from AIRTEL but without further communication the service ticket has been closed and I needed to contact the executives to open another ticket thus making it 4-5 tickets open for the same issue. Since I have not received any sufficient response from AIRTEL, I raised the complaint to a NODAL office in Karnataka via email and surprisingly there not feedback on the same untill 1 week after which I raised the complaint to AIRTEL appallate authority. Today Im receiving a feedback from the appellate authority that the network coverage is adeqate that there should be an external factor affecting the network like - Building, climate, location of the building etc. My question is - 1. When an AIRTEL Executive confirms that there is a problem with the network at my home, how can this all of a sudden be adequate? 2. I'm still facing this problem at my residence and still ARTEL chooses to ignore. 3. Does adeqate network mean that I need to be in a open air environment to use my phone, shoud there be no buildings to make calls?, should i look at the weather to make calls?