[Resolved]  Airtel — New 4G connection is not activated even after verification

I received a call in the morning from Airtel customer care and I was told to send an email to this email id: [protected]@gmail.com (Mob: [protected]) stating the issue, the issue being that I received my Airtel 4g router and the 4g sim card on Saturday and the activation is still pending. I was promised that the sim would be activated in an hour. This was at 12 PM and it is 09:30 PM now and the sim is still not activated. This is horrendous on the part of Airtel and issues like this mentally harass a person. The amount has been spent, forms have been filled and yet no action has been taken. Is this what you promise your customers, customers that your promise to tend to on a daily basis. It has been 48 hours since the physical verification by a person named Mr. Anil (Mob: [protected]) and the details haven't been updated, yet. He is avoiding all calls made to him on that number mentioned above. I want a detailed explanation as to why the sim has not been activated even after the physical verification.

Unhappy customer,
Kathleen Cormack ([protected])

I received a call in the morning from Airtel customer care and I was told to send an email to this email id: [protected]@gmail.com (Mob: [protected]) stating the issue, the issue being that I received my Airtel 4g router and the 4g sim card on Saturday and the activation is still pending. I was promised that the sim would be activated in an hour. This was at 12 PM and it is 09:30 PM now and the sim is still not activated. This is horrendous on the part of Airtel and issues like this mentally harass a person. The amount has been spent, forms have been filled and yet no action has been taken. Is this what you promise your customers, customers that your promise to tend to on a daily basis. It has been 48 hours since the physical verification by a person named Mr. Anil (Mob: [protected]) and the details haven't been updated, yet. He is avoiding all calls made to him on that number mentioned above. I want a detailed explanation as to why the sim has not been activated even after the physical verification.

Unhappy customer,
Kathleen Cormack ([protected])

Dear Ms. Cormack,

This is with reference to your post dated 20 May 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33