[Resolved] Airtel — New Broadband connection delay & No response from the service provider.

Jeni Khant

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560078
Website:	www.airtel.in

Hi, I booked a new broadband connection on 4th Jan (CAF Number: TBLR7255965).
Airtel executive told that installation team will come on Friday 6th Jan or Saturday 7th Jan, but no one came and not even contacted me. The worse thing is I am not getting response from their service team. I am calling executive since Friday, either his phone is switched off or he is not responding. I try to call office service number ([protected]), call received sometimes but they not communicating. When I make inquiry for the new connection they called me 5 times in a day for 2-3 days. After I paid the amount for booking request, they stoped responding. It seems they don't care about customers.

I just want to know at least are they coming for the installation or I have to go for another service. And if not gonna give me connection plz return my 500 rs amount and inform me So I don't waste my time in waiting.

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Feb 25, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jan 09, 2017

Updated by Jeni Khant Thank you for replying, I have sent you the mail with the required details on "[protected]@in.airtel.com" mail id.

Waiting for response.

Jan 09, 2017

Updated by Jeni Khant Still waiting for the response. Do you have any values of the customer ???

Verified Support

Jan 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 9 January 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jan 23, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 9 January 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd