[Resolved] Airtel — New broadband connection issues after the payment

Kalmesh Sajjan

from Bengaluru, Karnataka

Address:	560103
Website:	airtel.com

I had requested for the new Connection on 16th May and i had made the payments for 3 months advance.but after the Payment is made, your executives are Calling and telling that the connection is not feasible due to some technical issues.and now your executives are telling me to apply for the cancellation of connection request.and the refund will be done in 7 days.

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Jun 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

May 26, 2017

Updated by Kalmesh Sajjan your executives are so negligent and irresponsible . when I have called and told them to cancel connection if you are not able to provide the connection, they say yes and don't take up the connection cancellation request and again they will call back after some days saying the same story telling that connection cannot be provided so we are taking up a connection cancellation request now . How many times customer has to give u the complaint for a same issue. and why will i wait so many days.. I am tired of your terrible service . I am cancelling my Telephone postpaid connection service too . Don't take your customer to granted thinking that you can fool them by keep on telling we will get back to you shortly. and U people tell u r the best service provider in the Country . is this the service u give..?

May 28, 2017

Updated by Kalmesh Sajjan Can you please update the status on this ..?? I had received the Call from Airtel Presence Team, saying it will be processed within 3 days. can you please confirm whether refund has been initated or not.?

Verified Support

Jun 18, 2017

Airtel Customer Care's response Dear Kalmesh,

This is with reference to your post dated 18 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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