Airtel — New postpaid connection - Unresponsive customer care

Address:

Bangalore, Karnataka

Recently moved to Bangalore and applied for a new Airtel postpaid corporate connection. Submit the proofs, details and signed all forms on Friday 31 October 2014. They promised verification and activation on same day. They don't even respond after that. I had to keep on follow up for the new connection from my roaming network. After constant callback, the verification happened only on Friday and Saturday i.e 7, 8 november. Still the sim is not activated. The hard part is the worst customer care of the nodal office who got my new connection. They don't even pick up the call. If they do so they say they will get back in 10 mins and never get back. Already sent mail to [protected]@in.airtel.com with no reply. Called customer care - but they have no clue of what to do and asking me to go personally to the nodal office regarding this, leaving my office work. Worst part is the customer care rep gave me a wrong complaint number, and also claimed to resolve it in 4 hours. Previously, been using Airtel prepaid for 5 years.