[Resolved]  Airtel — Night data benefit not credited to number

Address:560024
Website:airtel.in

I recharged my number with Rs 53 for 3G night data (12 am to 6 am) for 1 day on 11 November, 2016. That time I already had more than 1 GB 3G data in my number. The amount of 53 was debited from my account but when I used data from 12 m to 6 am, the data got debited from my main 3G data balance instead of being debited from the night data pack. I called up the customer care thrice. The first one said that the amount will be credited to my bank account since I did not get the benefit within 15th November, 2016. The second one said that the amount has already been credited to my account which never happened (not reflected in bank statement). The third one was very rude. She said that I got the benefit of data pack of %3 that day which I have used so they will not do anything from their end. Transaction id:[protected]for the recharge done for Rs 53)
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Dec 25, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 23 November 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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