[Resolved]  Airtel — No accountability

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hello Airtel Few months back i asked airtel shop who take bills to cancel my connection yet after a month a customer care executive of yours asked me for bill and when i told him of that he said that you have to ask for the cancellation to customer care.I said ok and paid the bill then he said that it will be cancelled within 24 hours. That was few months back and yet even to this day i am getting these bills even after i no longer use the connection.I am using tpnl connection now and they ask me for proof of that.they are asking me for the date of cancellation inquiry of which i said that who can remember the date and then they ask me of reference number.Now i ask you why at the time of installation you guys say that if you have query then this is our customer care number.You never say to always ask for reference number.How may of your callers always ask for reference number?And now one of your uncivilized customer care executive is threatening me with some legal letter. I am not going to pay the bill and i will never take any airtel service again in future.Some of your customer care executive's mistake is now made into my problem.They clearly said few months back that they will cancel the subscription.I can only give you an approxiamate date when i asked for cancellation ie. when i got my tpnl connection.I was your digital tv customer for some time and your internet customer for almost an year and this is how you treat your customers.By asking for proof when only mistake of mine was that i trusted your executive.|