[Resolved]  Airtel — No Broadband/Fixedline Activation Even after they committed

Address:

New Delhi, Delhi

I have applied for a new Broadband Fixedline connection on Sep 30, 2014. I have been told that the tags are not available in my area so they cannot provide new me connection. But I got a call from Airtel on Oct 15, 2014 and I have been told that the tags are free now and I can take a new connection in the name of my firm. Same day Mr. Rahul (+91-[protected]) came to my office and collected all the documents with Rs. 1000/- as the installation charges. On the next day (Oct 16, 2014) I got a message from Airtel, "We have received your documents. Your installation request 28013115 is being processed and will take approx. 3 working days. Thank you so much for choosing airtel fixedline/broadband. For queries, please call[protected]". Today (Oct 20, 2014) I got another call from Airtel Installation Department and not I have been told that the tags are not available so I cannot take a new connection and my installation charges will be refunded by Cheque within 20 days. But I refused to take the refund. I tried to contact Mr. Rahul several times but he is not picking up the phone or just say "I'll call you in few minutes". But no reply after that. I request you to look into the issue and resolve my issue asap. I am not going to accept the refund as Airtel is at fault. They contacted me as I can take a new connection so now they should provide me a new connection. My CEF No. is 3757621. Please get this done soon as I am waiting for this line for too long. My business suffers as I have to do the printing work for my Firm's promotion but I need to get the Airtel Landline work done before that so I can use that number in printing. Regards, Deepak