[Resolved] Airtel — no intimation of plan, not proceed wave off | |||
Dear sir/mam I have used airtel 4g (Wi-fi) no. Is [protected] i got 4 months data free with 4g device, plan of 850 approx. But after 4 months they continued same plan with out any intimation and after generating bill worth rs 884 they start calling every day. I visited airtel office in hisar and requested them to wave off some amount as they not intimate even single time to continue my plan, after 2 days i had words with one of their customer care executive who assured me to wave off 400 in last bill cycle and 400 in current bill cycle and will make continue my plan of rs. 295 in which i will get 24 gb per month for next 6 months but they couldn't proceed their commitment as i was agreed. Please take proper action and let me know further step. Regards Sourabh gulati Airtel no.-[protected] Contact no-[protected] Was this information helpful? | |||
Aug 31, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 21, 2017 Airtel Customer Care's response Dear Sourabh, This is with reference to your post, dated 20 July 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 25, 2017 Airtel Customer Care's response Dear Sourabh, This is with reference to your post dated 20 July 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 31, 2017 Airtel Customer Care's response Dear Sourabh, This is with reference to your post dated 20 July 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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