Airtel — no network coverage in our vishrantwadi pune

Shahina Syed

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411006
Website:	[email protected]

I have ported my 2 numbers to airtel since then i m not getting network coverage in vishrantwadi pune. They have pla to upgrade towers here. I have asked them to send technician on feb 14th so far no action taken from them. I'm unable to use internet as it's not working due to network issue. I agree network issues will be there in few areas but my question is why they are not sending technician to home address for connecting booster or repeater. They are saying we need to use their service atleast for 3 mon. Im ready to use lifelong if there is no network issue. My only expectation from them is to arrange technician to connect booster or repeater

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Airtel customer support has been notified about the posted complaint.

Feb 22, 2018

Updated by Shahina Syed Engineer visited on 17th Feb. And updated airtel regarding the network coverage issue. They promised to solve the issue by connecting router, repeater or booster. But no response.we took 499 rs plan and no use of this as we are not getting network coverage and not able to access net and facing issue with calls I think we have to bear this harrasment from airtel for 3 months. The main issue is they are not solving issue and asking us to wait till they upgrade towers here. We are disappointed that we ported our numbers to airtel.

Mar 05, 2018

Updated by Shahina Syed This company should be rated as best company for its worst services. The only thing they do is just send these type of mails as it involves no cost.
Dear Syed Shahina,

This is in reference to your email regarding network coverage issues on your airtel mobile number xxxxxxxx and xxxxxxxx.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused in this regards.

As per our conversation dated 05/03/2018 on xxxxxxxx, I would like to inform that your concern registered vide reference number SR83441646 has been attended by our network engineers.

Further, this is to apprise you that we are in process of enhancing our network at the problematic location. Since, this also involves certain business approvals, clearance from local authorities and some external factors, it is un-certain to decide and provide any specific time frame.

Therefore, this is the best possible coverage that can be provided presently. We hope you understand and would extend your kind co-operation in this regard.

I apologize for the inconvenience caused. Your feedback would enable us to enhance our services and service experience.

Our effort has always been to provide enhanced customer experience.

In future, you can view/change plan your bill plan online with My Airtel App. To download the app, click www.Airtel.in/5/nv.

Thanks for reaching out to us.

Delighted to assist you.

For further queries, please do email.

Mar 05, 2018

Updated by Shahina Syed The above reply we got when we requested to install booster or repeater. This company will never grow and should learn something from its competitors.