Airtel — no network, sms not delivered

Address:

Vadodara, Gujarat, 390009

I am using Airtel network Since 2011. ONCE UPON A TIME it was known for its network, its services and everything. But nowadays its graph is going down with comparative to other providers. I have 4G connection but rarely use it since my phone catches 3G network or 2G sometime. Airtel itself called open network but I am having lot of issues related to network.

Coming to the second issue I can't send SMS. If I send 100 SMS in a week only 1 or 2 were delivered and all other were failed to deliver and all the Customer executives always says same line" have patience sir, Your complain will escalated to concern department and they will call you shortly." Then communication will end and no reply from Airtel.

Airtel Please solve the issue