[Resolved] Airtel — Non activation of prepaid no [protected] after 24 hrs | |||
Dear Sir, My Mobile no. is [protected]. I had given application to convert my postpaid connection to Prepaid at Sector-5 Dwarka, New Delhi. My postpaid connection stopped at 1730 hrs on 03/06/2015. At 1950 hrs, still my prepaid sim has not been activated. Prepaid sim no.[protected]. Pl resolve ASAP. 1. I had given request on 01 Jun 15 at sector-5 Dwarka outlet of Airtel. My documents were verified and request accepted. I was told that the process would be complleted within 24 Hrs. 2. On 03 Jun 15 (more than 24 hrs later and after calling customer service twice) my post paid sim was deactivated. After 30 min, I installed prepaid sim and called 59059 for verification. I was told that my profile was not updated, but that the same would be done after 4 hrs. I even called customer serv 121, 129 etc five times. 3. On 04 Jun 15, at 0830 I again called 59059 but was told that there is some bank end problems and the process is taking time. 4. This all is clearly a procedure to harass customers. The mail which I am attaching frm Airtel has not even understood what the problem is. 5. I am an Armed Forces Officer and Airtel is blocking all my communication. 6. This problem requires resolution at Supervisor/ officer level. Was this information helpful? | |||
Mar 21, 2017 Complaint marked as Resolved The complaint was resolved after two days. Thanks Airtel customer support has been notified about the posted complaint. Verified Support Mar 22, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 21 March 2017. Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtelpresence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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This is with reference to your post dated 4 June 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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