May 25, 2017
Updated by [email protected] Sir/Madam,
I got issued a new prepaid Sim in place of postpaid Sim by paying an amount of Rs.200/- as first recharge amount. I was told that I should insert the Sim after 24 hours as it take 24 hours to complete the verification process. I inserted the Sim after about 30 hours and the system asured me that my no.will be activated within 15 minutes but it took about 3 days by your company to actually activate my no.and that too after my repeated calls and emails by your various offices.
I have to submit that this is the failure of your management and your system and procedure for verification for which I shouldn't suffer.
I now request you to immediately credit the talktime of Rs.106/-and internet data of 50MB so as to enable me to make use of the services for the value paid by me otherwise I will be compelled to lodge a complaint to the Consumer forum for the deficiency on your part.
Hope to get the positive and favourable action from your esteemed organization.
Rakesh Kumar Chopra,
1384, Sec -13, U. Estate.
KURUKSHETRA.phone.[protected]
Verified Support
May 26, 2017
Airtel Customer Care's response Dear Mr. Chopra,
This is with reference to your post, dated 25 May 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support
May 29, 2017
Airtel Customer Care's response Dear Mr. Chopra,
This is with reference to your post dated 25 May 2017 .
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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