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This is a common issue with mobile recharge portals and even service provider websites. While your payment is being redirected over the payment gateway, the communication link between the recharge site (in your case, Airtel) and the bank snaps. Therefore, there is no proof of recharge, even though the amount is deducted from your bank account. I prefer to use Bill Bachao for topping up my card. I had faced a similar issue earlier, and I immediately contacted Bill Bachao's customer care team via email with all the relevant details, such as mobile number, operator name, recharge value, and Transaction ID. I was assured that the amount would be credited back to my account within 7 working days. This indeed happened. You can check your recharge status on the portal by keying in your transaction ID on the Contact Us page. Now you know why it makes sense to use Bill Bachao for all your future recharge needs.you can download this app here - http://bit.ly/ormbb
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