[Resolved] Airtel — Non Returning of documents

141405

from Basi, Punjab

Address:

160104

I applied for porting my vodafone mobile number to Airtel at Dhakoli airtel gallery. Provided my self attested PAN/Adhaar card etc for the purpose on 06 Mar 17. My application was rejected. But the documents have not been returned by the Airtel. On querry I was told that the documents can not be returned.

As per my logical understanding the Airtel Company should ensure that the documents are returned to the applicant as they had not provided the connection and they are not supposed to keep the documents.

i view it seriousely because these are sensitive documents which can be misused by them. Due to security reasons I am entitled to get back the documents.

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Apr 22, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2017

Airtel Customer Care's response Dear 141405,

This is with reference to your post, dated 21 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

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