Airtel — Not charging mobile No. [protected] | |||
Dear Sir/Mam; I have online recharged my above mentioned mobile for Rs. 123/- vide transaction ID 719119 on 19.4.2015 at 4.36 PM but I received nil balance and got a SMS of failed transaction due to technical reason. I tried to contact at customer care many times but almost time I failed to contact due to busy lines or putting calls on hold for long time. Fortunately, I got successfully to contact the concerned person in this regard and I was assured that My balance of Rs. 123/- will be deposited in my bank account of which I have used debit card for online recharge. But with regret, you are intimated that I was given false assurance vide Ref no. CSELC[protected] registered on (2/2/ 27.5.2015 at 7.26 PM and Request No. CONRC[protected] on 8.5.2015 at 6.48 PM. Thus you are humbly requested to resolve my complaint which is very clear that Air Tel has received my balance of Rs. 123/- but neither charged my mobile nor given me refund of Rs. 123/- It is not a matter of amount but it is a serious negligence at may levels in company. So you are requested to do N/A in this regard. Dr. Sudhir Kumar Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 17 May 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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