[Resolved]  Airtel — Not giving services as advertising

I am residing at pitampura delhi and using airtel mobile number. I am unable to use internet at normal speed. Browsing is very slow and customer care executive is saying that we cant do anything in this matter she was saying that their is no 4g service of airtel in your area. My phone is giving 2g speed not even 3g. I am not getting one thing while airtel launched offer of data and calling in 349. They were asking us you should b using 4g phone to use this offer now why are you not giving 4g services even this is not a 3g service. These offers were only to make fool of customers or it was just to compete jio at that time. Highly disappointed with your services. I think i have no option other than porting in any other service. Company should not claim these things in their advertisements if they can't provide these type of services. Please stop making fool of consumers by showing these type of advertisements.
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Jul 23, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2017
Airtel Customer Care's response
Dear Nisha,

This is with reference to your post, dated 11 June 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jun 22, 2017
Airtel Customer Care's response
Dear Nisha,

This is with reference to your post dated 11 June 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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