Airtel — not provided the benefit of the amount transferred to recharge my mob no [protected]

Address:

Jorhat, Assam, 785005

On 10 sep17, an amt of rs 148 was by mistake twice transferred to airtel from my sbi ac no [protected] vide uh 20735749 n 20735581. Benefit of rs 148 was instantly given. The matter was discussed with customer care who assured that the benefit of second rs 148/- will be provided after expiry of previous 148/-. The benefit was supposed to be provided on 7 th oct which was not given. On my contact to cc, it's told that no second amt of rs 148 was received on 10 sep. Sbi clearly states the transfer n both the amts are debited from my ac. Pl justify the refusal by the airtel.