[Resolved] Airtel — Not receive full benefits of rs.348 recharge

shasha2107

from Satrikh, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226016
Website:	www.airtel.in

It is to inform you that I recharged my airtel no UP East([protected]) with rs.348 on 29/03/2017 according to which I should get 1gb of data per day for 28 days and unlimited L+std calls for 28 days.But I am unable to call anyone and I do not get benefited of free calls.I got only 1gb of data per day.I complaint earlier at [protected]@in.airtel.com but I didn't got a reply.Complaint reference no.( PR[protected].
Also yesterday(30/03/2017) I recharged my no with rs25 Full TT and I only made one call which cost me rs1.15.When today(31/03/2017) in morning I checked my balance, it was all gone.
I am regretting the choice of opting for airtel.I got all proofs of recharges and their fraudster if needed.

Regards,
Shashank Dubey
Airtel([protected]) UP East

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May 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

Airtel Customer Care's response Dear Shasha,

This is with reference to your post, dated 31 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Verified Support

Apr 04, 2017

Airtel Customer Care's response Dear Shasha,

This is with reference to your post dated 31 March 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 06, 2017

Airtel Customer Care's response Dear Shasha,

This is with reference to your post dated 31 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd