Airtel — not received fastag since 20 days. case id 4368447, 4446758

Address:

Hosakerehalli BSK 3rd Stage, 560085

I have not received fastag from airtel since 20 days and i have registered a complaint at customer care on the same. But after 20 days the remarks is that they have closed the ticket updating that the issue is resolved. However i have not received the tag yet. They have charged rs 500 for the same. I have been reaching airtel team on phone and every time they tell some reason and disconnect the call. I have been dialing for more than times and every time i have been made to wait for 15-20 minutes and has been provided additional timelines and disconnected. I am really frustrated by the response of airtel and i was to log a complaint on the same. Du to poor support from airtel i have been paying heavy fines at toll gates for not having fastag. I need a resolution for this asap. I have raised another ticket on 6th december with ticket number 4446758 and the the same was closed with the resolution that the product has been delivered, however i have still not got the fastag yet. I have been reaching the customer care number for the sixth time and there is no acceptable justification from the team. I would like to get help from the consumer court on the same.