Airtel — not received mail

Hi
I have taken a postpaid connection for my mother 2 months back. Till now i have not received the bill amount not in my mobile or in mail. I have gone to the store twice and also registered my e mail id twice. My bill generate date was on 12th october till now i have not received neither mail nor message. This is not possible for me to go to the store to know my bill amount.

Requesting you kindly look into this. This is such a harassment for every month i am facing.
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Airtel recharge offer massage show in my inbox but retailer says that this offer not valid on your mobile no. Because this offer not showing in retailer no. After that call customer care he is also saying that this offer not showing on my no. Then why sending this offer sms daily on that no.

I have recharged just yesterday after very long time to my airtel no. just for 10. they have deducted the whole amount in early i did not even made any advance talk time also .such a worst network ever seen

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