[Resolved] Airtel — Number deactivated without intimation

[Resolved] Airtel — Number deactivated without intimation

P priyake from Hyderabad, Telangana

I have been using the postpaid number since 2011 and recently as I had to come to UK for temporary basis, I changed it to prepaid before leaving India. I use the sim every month to make online payments and card transactions as my family is still in India. I recently discovered that my number has been deactivated without any intimation and when I contacted the customer care, they said that it's been deactivated as there is no usage. I felt that you should have minimum responsibility to let the customer know before deactivating it. You could probably save so many accounts if you warn people. Technology has improved a lot and you spend a lot on advertising how great your service is but can't send an e-mail to the customer before deactivating the number. I have linked this number to the bank account and now I can't make any transactions and customer care says that they can't reactivate it as there is no such provision. Pathetic. Now who can resolve this issue? Was this information helpful? No (0) Yes (0)
May 17, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Feb 16, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 15 February 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Feb 21, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 15 February 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Mar 02, 2017 Updated by priyake I don't know on which number you tried to reach me. I am in U.K and I did give my U.K. number as the airtel number has been deactivated. I never received any call until today and that was because of the emails that I was sending to the customer care. If you were trying to reach me on the old number then that means that you haven't read my complaint at all. Anyways, there was nothing that the rep who called me could do to activate the number. The issue can't be resolved and there's nothing that you can do to resolve it
1 Comment	Share
Submit Close

Related Airtel reviews

View all 54499 Airtel Reviews

Comments

anusysarc

Hi,

I have airtel prepaid number and I am using it for 11 years. I relocated to Dubai but was still using the number as it is linked to my account. I forgot to recharge it and a SMS came to recharge it. There is not mention of any timeline or any warning on deactivation. When I was trying to do some transactions I found that my number is not in service. When contacted the airtel customer service we were asked to visit the near by branch. We did the same and visited their office in Chennai. The branch was not able to provide any information and they told us to mail the details. I mailed it and mentioned my grievances. I got a reply stating to visit the nearby branch. I replied again saying that I visited the nearby branch. I again got the same drafted mail with no change in the mail content asking me to visit the branch again. The guys name is Satish Babu Pydimalla.

Can anybody help in this? I need the number activated. Also, please urge the service guys to read the mail and respond accordingly.